Amendments or cancellations can't be made once your order's been confirmed because we want to make sure your order is delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
Check the status of your order here and we’ll explain what each term means below!
Pending Payment
We are in the midst of verifying/updating your order status. If payment is successful, your order status will be updated to 'Processing'. If payment is unsuccessful, your order will be cancelled within an hour.
We regret to inform you that you won't be able to continue payment for the previous order. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
Cancelled
Not to worry, if your order has been automatically canceled in the system, you can still use the same promo code on your next order once the failed order has been canceled in our system. Any Gift Cards or Store Credits used will be automatically credited to your account. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
We're Packing Your Parcel
We're putting your order together! You will receive an email once your order is dispatched.
Left Our Warehouse
Your order is now with our delivery courier and on its way to you!
- For Standard Courier, your order will reach you within 3 days.
- For Express Courier, your order will reach you within the next business day.
Delivered
If you chose for your parcel to be delivered, this means it has reached you.