[For Online Purchases]
Items must be returned to us within 30 days from the date of delivery/collection with a valid Order Reference number (e.g LBMYXXXXXXXXX) and returns form.
- For more information on how to return your order, please click here.
- Click here to find out how to exchange your online order in store.
- Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.
- Returnable items must be unworn, unwashed, unaltered, and still have their clothing tags intact.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
4. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
We reserve the right to reject item(s) that do not fulfill the conditions above.
Reimbursement & Processing Time
Your return will be processed as Store Credit equivalent to the purchase price within 8 business days from when the order was dropped off.
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.