[For Online Purchases]
You may return your order to us within 30 days from the date your order is received/collected with a valid Order Reference number (e.g LBMYXXXXXXXXX) and returns form as long as the returnable items are unworn, unwashed, unaltered and still have their clothing tags intact.
The following categories are not returnable/exchangeable: Sale items, panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
You may return your order via the following options:
CollectCo kiosks (Flat rate of RM7.00!)
Find your nearest CollectCo kiosk here.
Create a CollectCo return label here.
PostCo kiosks (Flat rate of RM6.80!)
Find your nearest PostCo kiosk here.
Book a parcel return with PostCo here.
Select 'Love, Bonito' as your 'Return to' location.
There is no CollectCo/PostCo available in East Malaysia (Sabah & Sarawak). Feel free to engage any courier services (Pos Laju, GDex, NinjaVan, J&T Express & etc) of your choice.
Returns via our Retail Stores (Free) - Simply drop off your online orders at our Online Returns Box located in our Malaysia Love, Bonito stores.
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 14 business days from when we receive it. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.
[For Retail Store Purchases]
Retail Store purchases are not returnable or refundable. Exchanges can be done at any of our stores within 30 days (no matter which outlet you purchased from) with a valid receipt for your purchase. - Only products in its original condition with the product tags still intact will be valid for exchanges.