I received a defective item, how do I request for an exchange?

We're incredibly sorry you received a defective item! :(

Please drop us a message here within 30 days from the date of delivery with the following info:

1. Your Order Reference (e.g LBMYXXXXXXXXX)
2. The product code of the defective item (You can find this information on your returns form enclosed in the parcel or in your Order Confirmation email e.g. HY1234-001-XS)
3. Photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, Store Credit or a refund will be issued.

*Variation of 1 inch in measurements will not be counted as a defect.