We're incredibly sorry you received a defective item! :(
Please give us a chance to fix this - drop us a message here within 30 days from the delivery date with the following info:
1. Your Order Reference (e.g LBMYXXXXXXXXX)
2. The product code of the defected item (You can find this information on your returns form enclosed in the parcel or in your Order confirmation email e.g. HY1234-001-XS)
3. Photo of the defect
Our Customer Care team will get back to you as soon as possible. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you'll be sent a return postage label to return your order. Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.
We recommend returning defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.