Order & Delivery

Delivery & Shipping Fees

• What are the delivery options and when can I receive my order(s)?
• Can I receive my order tomorrow if I made a purchase today?
• Do you deliver on weekends?
• Will I be charged customs and import duty for my parcel?
• What happens if I missed my delivery?
• Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

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Order Tracking

• How can I check the status of my order?
• What do the order statuses mean?

Order Issues

• Can I change or cancel my order after confirmation?
• I’m not sure if my order was successful, what do I do?
• I received a wrong item, what should I do?

Pre-Order

• What is Pre-Order?
• Can I purchase in-stock items together with a Pre-Order item?
• Can I cancel my Pre-Order?
• Can I return my Pre-Order for Store Credits if it doesn't fit?
• Can I use any promo codes or discounts on Pre-Order items?